At Empire Equipment & Repair, we are committed to providing high-quality industrial equipment. Review our return and cancellation policies designed to protect both equipment integrity and customer investments.
Orders that have not yet left our facility may be canceled subject to a 5% cancellation fee to cover non-refundable merchant processing costs.
If an order has already been picked up by the freight carrier, the standard Return Policy (below) applies.
Deposits for custom-built or non-stock items are non-refundable.
All returns must be pre-authorized by Empire Equipment & Repair.
Returns are accepted within 30 days of delivery or pickup.
Returns for reasons other than manufacturer defect or warranty claims are subject to a 20% restocking fee.
The customer is responsible for round-trip freight costs. These charges will be deducted from the final refund amount.
To be eligible for a return, items must be:
In like-new, resalable condition
Uninstalled and in the original packaging with all manuals and accessories included
Items that have been used, installed, or are missing original packaging are not eligible for return
Items outside the 30-day return window
Consumables or wear-and-tear items
Equipment damaged by misuse, incorrect installation, or environmental exposure
Items without the original sales order or invoice
Email empire307@outlook.com with your Order Number and the reason for the return.
Our team will respond within 24 hours with a Return Authorization and shipping instructions.
Once the product is received and inspected at our hub, your refund or credit will be processed within 7 business days.
Note: Unauthorized returns will be refused and returned to the sender at their expense.
Contact our team for help with returns, authorizations, or to discuss your specific situation.