Get answers to common questions about our equipment, installation, maintenance, and services.
No. Due to DOT regulations and insurance laws regarding the transport of hazardous materials, hydraulic fluid must be supplied by the end-user.
Recommended Fluid Specifications:
Our lifts are designed to operate using standard 10-weight, non-foaming, non-detergent hydraulic oil (AW-32 or AW-46) or Dexron-III ATF fluid. These are readily available at most automotive or industrial supply stores.
Most residential or commercial foundations are sufficient, but concrete integrity is critical for safety.
Concrete Requirements:
The customer is responsible for verifying concrete strength before installation.
We recommend a 19mm drill bit, though this may vary slightly based on your specific shop foundation or facility application.
Always consult the installation manual included with your equipment for precise specifications.
Required ceiling height varies by lift model and the height of the vehicles you intend to service. Please refer to the specific Product Dimensions on each product page for exact clearance requirements.
Total weight is only part of the equation; you must also consider Arm Capacity.
Example:
A 10,000 lb. lift has four arms rated at 2,500 lbs. each. If a truck has a heavy rear-end (6,000 lbs. over the rear axle), each rear arm would be carrying 3,000 lbs., exceeding the 2,500 lb. limit.
Rule of Thumb:
We recommend never exceeding 75% of a lift's rated capacity to maintain a professional safety margin.
Most models run on standard 220V, but other options may be available upon request.
We recommend a dedicated 30-amp circuit breaker for your equipment.
This is typically caused by air trapped in the hydraulic lines.
How to Fix:
Yes. We offer specialized accessories for both our Tire Changers and Wheel Balancers to accommodate motorcycle wheels and tires.
Contact us for information on motorcycle-specific attachments and setup requirements.
We offer a 1-year parts warranty on all equipment and a 3-year structural warranty on lifts. A 2-year extended warranty is available for purchase at checkout.
We maintain a robust inventory of replacement parts to ensure your shop experiences minimal downtime.
Orders typically arrive within 6–10 business days.
For heavy equipment (Lifts), the customer must provide a forklift for unloading.
Residential delivery and liftgate services (where applicable) incur an additional $90 fee.
Do not sign the Bill of Lading until you have inspected the crates.
If damage is visible, sign as "Damaged" on the freight bill and take photos immediately.
You have 48 hours to notify us of concealed damage to initiate a claim.
Contact us immediately: empire307@outlook.com or 717-405-6295
Our expert team is ready to help with any questions about our equipment, installation, or services.